System Administrator Angela Andrews came to Swarthmore at 7:00 a.m. Tuesday and immediately noticed something was wrong. The NIC, or network interface card, was in the process of failing. Acting quickly, she brought down the servers and cleanly began a transition to a new redundancy system ITS designed and implemented over the summer.
“Last year,” explained Associate Director Robin Jacobsen, “the system would have been down much longer—even late into the afternoon.” Today, however, by 11:30 ITS was testing the backup and the system was running without a hitch by 1:00 p.m. Hewlett-Packard arrived around 3:00 p.m. with a replacement card.
It appears that the NIC was victim of arbitrary hardware failure. Jacobsen did not expect a repeat of the problem in the near future.
The emergency proved a good test of the new back-up data center tucked away in the basement of Parrish. The system dramatically decreased down-time, exactly fulfilling its duty.